Return & Exchange Policy

We want you to be happy with your purchase from Muumuu Mall. If you are not completely satisfied, we offer a 14-day return policy.

Returns

You have 14 days after receiving your item to request a return.To be eligible for a return, items must be:Unworn, unwashed, and unalteredIn original condition with all tags attachedReturned in the original condition in which they were receivedDefective or damaged items may still be accepted. Please contact us immediately if there is an issue with your order.A $10 restocking fee will apply to all approved returns.If your original order qualified for free shipping, a shipping and handling fee (minimum $10) will be deducted from the refund.Customers are responsible for all return shipping costs.To request a return, please contact us at
hawaii@muumuurainbow.comItems sent back without prior return authorization will not be accepted.

Exchanges

If you wish to exchange an item, please return the original item first. Once your return is received and approved, we will ship the replacement item.A minimum $12 exchange shipping & handling fee will apply.
Return shipping costs are the customer's responsibility.Original shipping fees are non-refundable.

Sale Items

All sale and discounted items are final sale.Returns, exchanges, or refunds are not accepted for sale items unless the item is defective.

Price Adjustments

Prices on our website may change due to promotions, seasonal sales, or inventory adjustments. Because retail promotions may begin or end at any time, price adjustments for previous purchases are not guaranteed.

Non-Returnable Items

The following items are final sale and cannot be returned:FabricsDigital downloadsPatternsCustom-made or altered itemsPersonalized productsGift cardsWe also do not accept returns for perishable goods (food, flowers, plants), personal care products (beauty items or face masks), hazardous materials, flammable liquids, or gases.

Damages and Issues

Please inspect your order upon receiving it. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.If approved, your refund will be issued to the original payment method.Please note that it may take some time for your bank or credit card company to process and post the refund.